FAQ

Get in contact with Hiline Living

If you are a private customer looking to purchase furniture for your home, you can explore our collections online and submit a Request for Quote for any products you are interested in. Our team will review your request and get in touch with you with pricing, availability, and customization options.

If you have questions about a product, delivery timelines, or customization options, our team will be happy to assist you.

For interior designers, architects, developers, and commercial clients, Hiline Living offers tailored furniture solutions for residential and commercial spaces.

If you would like assistance with bulk orders, project-based purchases, or design consultations, please contact our team directly.

Email: info@hilineliving.com
Phone: +91 9833185371

Our team can assist with product recommendations, project coordination, and custom furniture requirements.

If your product arrives damaged or if you experience any issues after delivery, please contact our support team within 48 hours of receiving your order.

To help us resolve the issue quickly, kindly include your order details and photos of the product when reaching out.

Email: support@hilineliving.com

Our team will review the request and guide you through the next steps for replacement, repair, or support.

Products - General questions

Each product page on the Hiline Living website provides key information about the item including materials, finishes, dimensions, and available customization options.

If you require additional details about a product, feel free to submit a Request for Quote or contact our team and we will be happy to assist you.

Yes. Many of our furniture pieces are available with customizable materials, fabrics, finishes, and configurations.

Once you submit a quote request, our team will guide you through the available options and help you select the best combination for your space.

To maintain the quality and appearance of your furniture, we recommend regular dusting with a soft cloth and avoiding harsh cleaning chemicals.

For upholstered pieces, professional cleaning may be recommended depending on the fabric or material used.

If you need specific care instructions for a product, our team will be happy to assist.

Product availability may vary depending on stock levels and customization requirements.

To confirm availability and delivery timelines, simply submit a Request for Quote, and our team will respond with the latest information.

Delivery Tme & Tracking

Delivery charges may vary depending on your location, the size of the items, and the order quantity.

Once you submit a Request for Quote, our team will provide the complete quotation including delivery charges and estimated delivery timelines.

Delivery timelines may vary depending on product availability and customization requirements.

Most orders are delivered within 4–6 weeks, however our team will confirm the exact timeline once your quote request has been reviewed.

Yes. Once your order has been confirmed and scheduled for delivery, our team will keep you informed about the delivery status and estimated arrival date.

If required, our support team can also provide updates regarding your order progress.

In some cases, expedited delivery may be possible depending on product availability and location.

If you require urgent delivery, please mention this in your quote request and our team will inform you if faster delivery options are available.

While we always aim to deliver orders on time, delays may occasionally occur due to production schedules or logistics.

If there are any changes to your delivery timeline, our team will inform you and provide an updated estimated delivery date.

If your delivery has not arrived within the expected timeline, please contact our support team with your order details and we will assist you in tracking your order and resolving the issue.